Listening to Adam Hamilton talk about "A Few Essentials of Doing Church Well."

Nuggets to chew on:

"Leaders Navigate Through Opposition." You cannot allow a disgruntled person or even group de-rail you from what God has called you to be.

On to a discussion about Nurseries and Customer Care.

What are the things you have let slip at your church?

"Successful Churches do whatever it takes."

Sometimes this means changing the way you do a ministry. Shifting staff to a particular ministry.

What does our customer service look like?

Leaders seek the fact no matter how difficult.

How do you find out the facts? How do you seek constructive criticism?

360 degree reviews for all employees.

Best Christian Workplaces Survey On a scale of 1-5 COR got a 3.6.
Made some changes and then got a 4.2. Then next year got a 4.2. Rated the highest church in the survey.

Are you making disciples or merely keeping people busy?

"Leaders clarify the ultimate goal."

What does a deeply committed Christian look like?

Discipleship pyramid. Perhaps 10% of people are deeply committed. 20% are in leadership and very committed. 30% are sort of committed, 40% are hardly committed.